Market Service Director - Remote

Overview

The Market Service Director will be responsible for developing and executing on strategies to increase service levels and operational performance across all market segments within the country.

In Short

• Lead and manage execution of service strategy and plans.
• Drive collaboration between different functions.
• Oversee execution of service contracts.
• Monitor KPIs related to service and customer satisfaction.
• Develop relationships with key decision makers.
• Participate in budget development and forecasts.
• Ensure compliance with regulations and standards.
• Manage large projects affecting multiple functions.
• Communicate effectively with diverse audiences.
• Utilize analytical mindset to interpret data.

Requirements

• Bachelor’s degree or 15+ years of relevant experience.
• 10+ years in healthcare industry focusing on services.
• Strong knowledge of healthcare technology products.
• Proven leadership in customer-facing roles.
• Excellent communication skills.
• Ability to influence and collaborate effectively.
• Project management skills.
• Comfortable in a matrix environment.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive benefits package including medical, dental, and vision.
• Paid time off and a 401(k) plan.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Professional development opportunities.
• Challenging career paths.
• Performance-based incentive compensation.
• Equal Opportunity Employer.
• Innovative work environment.
• Commitment to building a healthier future.