Market Service Director - Remote

Overview

The Market Service Director is responsible for overseeing all resources and logistics for services and maintenance activities on customer sites, ensuring timely and satisfactory resolution of concerns related to support services.

In Short

• Act as the primary contact for customer service and support.
• Manage maintenance services and field engineering activities.
• Influence budgets and operating plans within the business unit.
• Work with cross-functional teams to achieve operational goals.
• Lead and develop medium to large teams.
• Utilize industry trends to inform decision-making.
• Communicate complex messages effectively.
• Analyze and resolve customer issues.
• Document and execute programs effectively.
• Ensure delivery of services within area of responsibility.

Requirements

• Master's degree or equivalent experience in relevant fields.
• Significant experience in Services & Customer Service Management.
• Strong oral and written communication skills.
• Demonstrated leadership and interpersonal skills.
• Ability to analyze problems and lead projects.
• Established project management skills.
• Ability to attract and retain talent.
• Experience in operational management.
• Ability to negotiate with internal and external partners.
• Understanding of complex manufacturing processes.

Benefits

• Competitive salary range with performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employee and company contributions.
• Paid time off and tuition reimbursement.
• Professional development opportunities.
• Challenging career paths within GE HealthCare.
• Innovative work environment focused on healthcare technology.
• Equal opportunity employer.
• Relocation assistance not provided.
• Work within a diverse and inclusive team.