Field Service Engineer - Remote

Overview

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

In Short

• Maintains all models specific to a modality in the assigned area.
• Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
• Assists in Account Sales visits and helps train others.
• Responsible for Warranty, Installation and PMS contract cost control.
• Completes all administration tasks on time.
• Plays a leading role in complex and multi-functional installations.
• Maintains effective quality systems and programs.
• Excellent problem-solving skills and customer service skills.
• Willing to be located across Indonesia.
• Demonstrates a strong sense of accountability and ownership over customer issues.

Requirements

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, or Biomedical Engineering.
• Minimum of 2-5 years field service experience in the healthcare industry.
• Excellent verbal and written communication skills in English.
• A good team player who can work seamlessly with cross-functional teams.
• Ability to communicate complex technical issues in an understandable way.
• Establishes good relationships with customers and staff.
• Willingness to adapt to changing circumstances and learn new techniques.
• Strong analytical skills.

Benefits

• Relocation Assistance Provided.
• Career opportunities in a supportive culture.
• Global strength and scale with competitive salary and benefits.
• Flexibility to turn ideas into world-changing realities.
• Inclusive work environment focused on collaboration and support.