Customer Success Manager - Computed Tomography - Remote

Overview

GE Healthcare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our Computed Tomography (CT) Business, focusing on building strategic partnerships and ensuring customer satisfaction.

In Short

• Drive customer success and retention in the CT business.
• Collaborate with sales, project management, and product teams.
• Advise customers on best practices for imaging operations.
• Manage customer success throughout the customer lifecycle.
• Conduct training sessions on the Smart Subscription platform.
• Analyze usage data and provide insights to customers.
• Build relationships with various stakeholders.
• Lead SOP development and guide workflow definitions.
• Resolve customer issues in collaboration with team members.
• Inform product development through customer feedback.

Requirements

• 5+ years experience in CT clinical use or Healthcare Customer Success.
• Experience in healthcare imaging preferred.
• Strong customer retention and growth track record.
• Aptitude for learning software and industry best practices.
• Ability to explain complex data in non-technical terms.
• Project management experience is a plus.
• Strong stakeholder management skills.
• Hands-on team player with a proactive nature.
• Comfortable in a fast-paced, dynamic environment.
• Consultative and credible in customer interactions.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employee and company contributions.
• Paid time off and tuition reimbursement.
• Opportunities for professional development.