2nd Shift Remote Desktop Support

Overview

The 2nd Shift Remote Desktop Support position involves providing first-contact technical support for clients requiring IT assistance, with a focus on reliability and communication.

In Short

• Remote position based in the US.
• Schedule: Wednesday–Saturday, 1:00 PM – 11:30 PM CST.
• Pay Rate: $20 - $24 + 5% Shift Differential.
• Provide technical support for client issues.
• Monitor alerts and respond to urgent incidents.
• Administer and troubleshoot Windows Server environments.
• Support end-user devices and corporate infrastructure.
• Use RMM and case tracking systems.
• Excellent communication with clients.
• Collaborate with internal teams and vendors.

Requirements

• 0–3 years of IT support experience.
• Empathetic, client-first mindset.
• Strong troubleshooting skills in Windows OS.
• Familiarity with Active Directory and PowerShell.
• Excellent written and verbal communication skills.
• Interest in continuous learning.

Benefits

• Work from home with provided equipment.
• Competitive pay with additional compensation for overnight work.
• Growth and skill development opportunities.