2nd Shift Remote Desktop Support

Posted 6 weeks ago

Customer Service

Full Time

Worldwide

$20 - $24/hour

Overview

The 2nd Shift Remote Desktop Support position involves providing first-contact technical support for clients requiring IT assistance, with a focus on reliability and communication.

In Short

Remote position based in the US.
Schedule: Wednesday–Saturday, 1:00 PM – 11:30 PM CST.
Pay Rate: $20 - $24 + 5% Shift Differential.
Provide technical support for client issues.
Monitor alerts and respond to urgent incidents.
Administer and troubleshoot Windows Server environments.
Support end-user devices and corporate infrastructure.
Use RMM and case tracking systems.
Excellent communication with clients.
Collaborate with internal teams and vendors.

Requirements

0–3 years of IT support experience.
Empathetic, client-first mindset.
Strong troubleshooting skills in Windows OS.
Familiarity with Active Directory and PowerShell.
Excellent written and verbal communication skills.
Interest in continuous learning.

Benefits

Work from home with provided equipment.
Competitive pay with additional compensation for overnight work.
Growth and skill development opportunities.

MPATHIC

mpathic is a forward-thinking Series A start-up dedicated to ensuring human safety in the AI era through the development of automated tools and expert datasets grounded in psychology and supported by clinicians. Backed by prominent investors such as Foundry.vc and Next Frontier Capital, mpathic focuses on delivering impactful solutions primarily within the life sciences, clinical research, and healthcare sectors. The company emphasizes a customer-first approach, fostering genuine connections and collaboration while promoting a diverse and inclusive workplace. As a remote-first organization, mpathic prioritizes work-life balance and offers comprehensive benefits to support its employees.

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