Product Operations Assistant - Remote

Overview

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

In Short

• Manage the process for nurse entrepreneurs to place orders on our platform.
• Register new accounts eligible to use our supplies platform.
• Monitor incoming orders and payments on the platform.
• Place orders with suppliers when received through the platform.
• Conduct daily reconciliations between platform orders and supplier orders.
• Provide occasional customer service via email for order issues.
• Escalate serious issues to the manager.
• Identify and recommend process improvements.
• Perform additional ad hoc responsibilities as requested.

Requirements

• Experience working with US customers in a similar role.
• Experience with Shopify or similar platforms.
• Familiarity with basic data analysis tools like Microsoft Excel.
• Willingness to work US hours (as late as 8p ET on weekdays).
• Strong written and verbal English skills.
• High attention to detail and reliability.
• Ability to execute tasks efficiently and effectively.

Benefits

• Reliable internet connection (>10mbps).
• Quiet working environment.
• Proficiency in English.
• Bonus if you have experience in healthcare/beauty/wellness business.
• Experience with project management tools like Asana or Trello.
• Experience with QA manual testing.