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Technical Content Writer - Remote

Posted 1 week ago
Writing
Full Time
Pakistan

Overview

The Technical Content Writer at Motive will develop, edit, and maintain customer-facing Help Center articles to empower users. This role involves collaboration with cross-functional teams to translate technical insights into clear, helpful content.

In Short

  • Create and maintain Help Center support articles.
  • Collaborate with teams to gather product information.
  • Contribute to Help Center coding and SEO optimization.
  • Identify content gaps and implement process improvements.
  • Participate in knowledge management initiatives.
  • Prepare drafts in the Content Management System.
  • Edit images for articles and submit content for review.
  • Support UX research and design chatbot flows.
  • Gather insights to enhance customer experience.
  • Work with a team focused on improving safety and productivity.

Requirements

  • Degree in Communications, Writing, Media, Computer Science, or similar.
  • Technical experience with SaaS and/or Hardware products.
  • Experience with Google product suite.
  • Hands-on experience with CMS like Zendesk/WordPress/HubSpot.
  • Experience with SEO implementation.

Benefits

  • Diverse and inclusive workplace.
  • Equal opportunity employer.
  • Opportunities for professional growth.
  • Collaborative work environment.
  • Access to innovative technology.
Motive logo

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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