Technical Content Writer - Remote

Overview

As a Technical Content Writer, you’ll play a critical role in scaling Harvey’s customer education efforts, developing structured, high-impact learning materials that empower professionals to master Harvey independently.

In Short

• Develop and maintain self-help documentation for customers.
• Own and expand the Help Center with current resources.
• Create education initiatives to enhance customer success.
• Collaborate with Product and User Operations to automate knowledge delivery.
• Analyze user engagement to refine educational content.

Requirements

• 3+ years in technical writing or instructional design.
• Ability to translate complex concepts into clear content.
• Experience with content management systems and education platforms.
• Strong understanding of instructional design principles.
• Cross-functional collaboration skills.
• Data-driven mindset for content optimization.

Benefits

• Competitive compensation.
• Opportunity to work with a world-class team.
• Work in a hypergrowth startup environment.
• Contribute to innovative AI-driven projects.