IT Site Support Technician II - Remote

Overview

The IT Site Support Technician II at Moog is responsible for diagnosing and resolving IT issues while providing technical assistance to end-users in a collaborative and supportive environment.

In Short

• Diagnose and resolve routine IT issues.
• Provide technical assistance and support to end-users.
• Experience with service desk software and remote access programs.
• Support Windows and Mac iOS systems.
• Deploy and configure PC equipment and software.
• Assist in troubleshooting network and application issues.
• Document incidents and resolutions in the ITSM tool.
• May require travel for on-site support.
• Participate in meetings to analyze and troubleshoot hardware problems.
• Support after-hours in emergencies as needed.

Requirements

• Bachelor's degree in Computer Science or related field.
• 3+ years of IT support experience.
• Proven customer focus and technical knowledge.
• Industry certifications such as CompTIA A+ and Network+ preferred.
• US Citizenship required.
• Local to Arvada, CO for daily on-site work.
• Experience with IT service management systems.
• Ability to provide training and guidance on new technologies.
• Strong communication skills.
• Flexibility to support after-hours if needed.

Benefits

• Competitive compensation and annual profit sharing.
• Flexible paid time off and parental leave.
• Comprehensive health insurance coverage.
• Tuition assistance and professional development opportunities.
• Inclusive workplace culture with team-building activities.
• 401k matching and Employee Stock Purchase Plan.
• Employee Assistance Plan and supplemental benefits.
• Collaborative work environment with mentorship opportunities.
• Site-specific benefits may be offered.
• Equal Opportunity Employer.