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Customer Lifecycle Specialist - Remote

Posted 4 days ago
Sales / Business
Full Time
Australia

Overview

As a Customer Lifecycle Specialist at Moodle, you will enhance customer engagement and drive the MoodleCloud brand, contributing to a global mission to improve education.

In Short

  • Enhance customer engagement for MoodleCloud.
  • Develop and implement customer journeys.
  • Work closely with Product Manager, Marketing, UX, and Engineering teams.
  • Create strategies for conversion, retention, and growth.
  • Manage marketing automation tools like Intercom.
  • Conduct customer interviews for insights.
  • Analyze market trends and customer feedback.
  • Measure effectiveness of strategies and propose improvements.
  • Participate in product research and planning discussions.

Requirements

  • Experience in SaaS environments.
  • Understanding of customer journey mapping.
  • Strong analytical skills.
  • Experience with marketing automation tools.
  • Excellent communication skills.
  • Ability to work collaboratively in a team.
  • Passion for improving user experiences.

Benefits

  • Flexible working arrangements.
  • Opportunity to impact global education.
  • Collaborative work environment.
  • Access to professional development resources.
Moodle logo

Moodle

Moodle is the world's most customizable and trusted online learning solution, with its core product being Moodle LMS, an open-source learning management system utilized by hundreds of millions of learners globally. The company is dedicated to empowering educators to enhance the world through effective online learning experiences. Moodle's ecosystem includes Moodle Workplace, Moodle Apps, and a network of Certified Service Providers that offer expertise in hosting, customizations, support, and training. Additionally, Moodle Academy serves as a learning hub for the global community, while MoodleNet is set to launch as a platform for sharing and curating open educational resources. With a strong commitment to community collaboration and innovation, Moodle strives to create a positive impact in education.

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