Workforce Management Analyst - Remote

Overview

The Workforce Management Analyst plays a crucial role in optimizing service delivery and ensuring efficient staffing for customer operations.

In Short

• Analyze datasets to identify trends affecting performance.
• Continuously improve schedule quality and reduce errors.
• Collaborate with various teams to ensure smooth WFM processes.
• Create and review shift offerings to support business growth.
• Manage Verint backend configuration for the domain.
• Experience in workforce management and scheduling.
• Proficient in WFM tools, especially Verint.
• Strong analytical and spreadsheet skills.
• Excellent communication skills for virtual meetings.
• Comfortable with calls to colleagues and stakeholders.

Requirements

• Solid background in workforce management.
• Passion for scheduling accuracy.
• Technical proficiency in WFM software.
• Advanced skills in Google Sheets or Excel.
• Strong analytical abilities to provide actionable insights.
• Knowledge of BI tools like Looker and SQL.
• Collaborative team player across different locations.
• Excellent communicator in writing and meetings.
• Comfortable making and receiving calls.

Benefits

• Flexible working hours.
• Learning budget of £1,000 per year.
• Setup for remote work including Macbooks.
• Stock options and additional benefits.
• Inclusive and diverse work environment.