Workforce Management Analyst - Remote

Overview

This role offers the opportunity to drive operational efficiency and workforce optimization in a fast-paced, remote environment.

In Short

• Analyze historical data, business trends, and operational requirements to forecast workforce needs accurately.
• Develop and maintain workforce planning models, forecasting tools, and scheduling systems to optimize coverage and productivity.
• Collaborate with department heads and managers to align staffing levels with business demands.
• Oversee time and attendance management, ensuring compliance with company policies.
• Monitor team performance, analyze workforce data, and provide actionable insights to improve efficiency.
• Support sales operations through live monitoring, training calibration, and process optimization.
• Generate reports on call volumes, agent productivity, and occupancy, recommending strategies for improvement.

Requirements

• Strong analytical and organizational skills.
• Ability to collaborate across teams while working independently.
• Proactive approach to improving workflows.
• Experience in workforce management or related fields.

Benefits

• Opportunity to contribute to overall business success.
• Work in a fast-paced, remote environment.