Staff Backend Engineer, Customer Operations - Remote

Overview

As a Staff Engineer at Monzo, you will lead technical initiatives within the Customer Operations team, focusing on customer support tooling and workforce management systems to enhance customer satisfaction and product engagement.

In Short

• Lead technical initiatives across multiple squads.
• Collaborate with product, data, and operational leaders.
• Focus on customer support tooling and workforce management systems.
• Work on complex optimisation problems at scale.
• Mentor and up-level engineers.
• Maintain high technical standards.
• Utilize technologies like Go, Cassandra, and AWS.
• Flexible working hours and remote options available.
• Competitive salary with share options.
• Support for relocation and visa sponsorship.

Requirements

• Track record of technical excellence.
• Experience in solving human + tech problems at scale.
• Technical leadership across multiple teams.
• Quantitative mindset and data-informed decision making.
• Experience working with stakeholders at senior levels.
• Desire to work with Machine Learning specialists.
• Comfortable in cross-functional teams.

Benefits

• £140,000 - £165,000 salary plus share options.
• Relocation assistance to the UK.
• Visa sponsorship available.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for home office setup.
• Inclusive and diverse work environment.