Senior User Research Manager - Remote

Overview

The Senior User Research Manager will lead a team of researchers to drive product strategy and enhance user experience at Monzo, a company focused on making banking accessible and effective for everyone.

In Short

• Lead a team of 5-9 user researchers.
• Shape product strategy and drive improvements.
• Engage closely with product decision-making.
• Manage hiring and onboarding of new researchers.
• Foster a culture of growth and support within the team.
• Increase visibility of research insights across the organization.
• Work cross-functionally with product design and management teams.
• Promote diversity and inclusion in hiring processes.
• Provide mentorship and coaching to team members.
• Participate in product leadership discussions.

Requirements

• Experience as a User Researcher in a high-growth tech organization.
• Proven impact on product and service development.
• Strong leadership and mentoring skills.
• Ability to teach non-researchers about research methodologies.
• Supportive leadership style with a focus on team autonomy.
• Experience managing high performers and resolving performance issues.
• Experience in building and shaping hiring processes.
• Commitment to diversity and inclusion in the workplace.
• Ability to leverage research expertise for customer outcomes.

Benefits

• Base salary of £90,000-£130,000 plus stock options.
• Flexible working hours.
• Learning budget of £1,000 per year.
• Support for relocation and visa sponsorship.
• Inclusive and diverse work environment.