Overnight Operations Manager - Remote

Overview

The Overnight Operations Manager will lead Monzo’s Personal Banking operation, ensuring that customers receive support at all hours, while guiding a team of managers to success.

In Short

• Lead and develop a team of 6 Team Managers.
• Make key operational decisions in real-time.
• Own the performance of the overnight operation.
• Champion the overnight team’s needs and engagement.
• Drive operational excellence and process improvements.
• Collaborate with various stakeholders across the company.
• Create a culture of learning and development.
• Use data and insights for decision making.
• Ensure high customer support standards at all times.
• Lead through change and uncertainty.

Requirements

• Experienced people leader in a customer-focused environment.
• Thrives in dynamic, high-energy settings.
• Cares about people development and inclusion.
• Data-driven and insightful decision maker.
• Passionate about enhancing the banking experience.

Benefits

• Salary of £48,000 - £59,000 plus share options.
• Flexible working hours.
• £1,000 annual learning budget.
• Work from home setup support.
• Additional benefits available.