Data Analyst, Workforce Management - Remote

Overview

The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers.

In Short

• Managing the day to day modelling and reporting of the forecast change process.
• Ensuring accurate reporting of FTE, cost and workload impacts.
• Building and maintaining custom reporting / dashboards for Workforce Management.
• Supporting the impact analysis in delivery of high impact projects.
• Building strong relationships with stakeholders outside of Customer Operations.
• Partnering with COps Leadership and the wider business to scope and monitor changes.

Requirements

• You have a Workforce Management / Forecasting / Operations background.
• You have demonstrable experience using SQL in an Operations / Workforce Management setting.
• You have experience building and maintaining dashboards in Looker.
• You are resilient and comfortable working at a fast-pace.
• You are comfortable influencing and challenging senior stakeholders.
• You have excellent English written and verbal communication skills.
• You are values driven in line with Monzo’s core values.
• You have fluency in MacOS, Slack, and GSuite tools.
• Anaplan experience a bonus.

Benefits

• £55,000 - £75,000 salary plus share options.
• Relocation assistance to the UK.
• Visa sponsorship available.
• Flexible working hours.
• £1,000 learning budget each year.
• Support for work-from-home setup.
• Additional benefits available.