Workforce Management Analyst - Remote

Overview

CookUnity is a platform that connects the world with great food from chefs, delivering millions of meals annually. The company is expanding to empower chefs and innovate in the food marketplace.

In Short

• Seeking a proactive Workforce Management Analyst.
• Monitor and analyze workforce operations.
• Ensure optimal performance and efficiency.
• Manage service level agreements (SLAs).
• Optimize workforce distribution and resource allocation.
• Generate real-time performance reports.
• Collaborate with scheduling and operations teams.
• Utilize workforce management tools effectively.
• Maintain accurate records of operations.
• Work in a dynamic environment.

Requirements

• Experience in workforce management or similar role.
• Familiarity with NICE, Zendesk, Verint, or Aspect.
• Strong analytical and problem-solving skills.
• Proficient in Excel and reporting tools.
• Excellent communication and collaboration skills.

Benefits

• Paid in USD, Crypto, Euro, ARS.
• Remote work flexibility.
• 15 days of vacation per year.
• Healthcare benefit stipend.
• Compassionate leave available.
• Paid family leave for caregivers.
• Personalized English coaching.