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Workforce Management Analyst - Remote

Posted 9 weeks ago
Customer Service
Full Time
Argentina, Peru
Workforce Management
Real-time Monitoring
NICE
Zendesk
Verint
Aspect
Excel
G-suite
Analytical Skills
Communication Skills

Overview

CookUnity is a platform that connects the world with great food from chefs, delivering millions of meals annually. The company is expanding to empower chefs and innovate in the food marketplace.

In Short

  • Seeking a proactive Workforce Management Analyst.
  • Monitor and analyze workforce operations.
  • Ensure optimal performance and efficiency.
  • Manage service level agreements (SLAs).
  • Optimize workforce distribution and resource allocation.
  • Generate real-time performance reports.
  • Collaborate with scheduling and operations teams.
  • Utilize workforce management tools effectively.
  • Maintain accurate records of operations.
  • Work in a dynamic environment.

Requirements

  • Experience in workforce management or similar role.
  • Familiarity with NICE, Zendesk, Verint, or Aspect.
  • Strong analytical and problem-solving skills.
  • Proficient in Excel and reporting tools.
  • Excellent communication and collaboration skills.

Benefits

  • Paid in USD, Crypto, Euro, ARS.
  • Remote work flexibility.
  • 15 days of vacation per year.
  • Healthcare benefit stipend.
  • Compassionate leave available.
  • Paid family leave for caregivers.
  • Personalized English coaching.
CookUnity logo

CookUnity

CookUnity is a dynamic and rapidly growing food service company that focuses on delivering exceptional culinary experiences to its customers. With a commitment to customer satisfaction, CookUnity operates multiple kitchens, including a new location in Los Angeles, and emphasizes a customer-obsessed culture within its team. The company values quality and empathy in its interactions, striving to exceed customer expectations with every shipment and communication. CookUnity offers a supportive work environment with opportunities for professional growth, competitive benefits, and a hybrid work model.

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