Staff Diagnostics Engineer - Remote

Overview

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

In Short

• Contribute to complex projects that improve our ability to identify and respond to issues
• Write code to expand our diagnostic toolset, including contributing to and evolving electron apps that were developed by our team to investigate diagnostic data
• Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
• Advocate for a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve

Requirements

• 4+ years of experience in software development, with experience in data management systems
• Experience investigating thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc.
• Familiarity with standard profiling tools, such as perf, eBPF, or gdb
• Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues
• Ability to contribute to fullstack projects, preferably in Typescript, Python, or Go
• Advocate for code quality and software design best practices
• Quickly grok and clearly synthesize implications of system behavior
• Read and understand the intent of code and stack traces in many languages, especially C++
• Excellent communication skills (both written and verbal) as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team

Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave policy
• Equity and participation in the employee stock purchase program
• Flexible paid time off
• Registered Retirement Savings Plan (RRSP) with employer match
• Mental health counseling
• Backup child and elder care
• Health, dental, and vision benefits offerings