Associate Manager, Reward Fulfillment - Remote

Overview

The Associate Manager, Reward Fulfillment plays a crucial role in managing the end-to-end process of reward fulfillment, ensuring timely delivery and exceptional customer service.

In Short

• Manage rewards fulfillment process and inventory.
• Collaborate with stakeholders and vendors.
• Ensure compliance and audit controls.
• Support customer service with queries and escalations.
• Lead and mentor team members.
• Maintain documentation for accounting purposes.
• Utilize Microsoft Excel and Google Sheets for data handling.
• Consolidate and report on rewards expenditure.
• Participate in promotional activities and campaigns.
• Foster a collaborative team environment.

Requirements

• At least 3 years of experience in rewards operations.
• Fluent in Cantonese and English.
• Strong skills in Microsoft Excel and Google Sheets.
• Organizational skills and self-driven achievements.
• Ability to build effective relationships with stakeholders.
• Good team player and flexible.

Benefits

• Annual leave and various types of leave.
• Hybrid work arrangement.
• Professional training and career advancement opportunities.
• Competitive benefits including insurance.
• Mental wellness program.