Fulfillment Associate, Document Management - Remote

Overview

As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service.

In Short

• Receive and process documents for fulfillment.
• Collaborate with internal customers to exceed expectations.
• Escalate issues to appropriate support teams.
• Engage in training for internal systems and tools.
• Adhere to standard operating procedures.
• Meet production, quality, and timeliness metrics.
• Entry-level position with growth opportunities.
• Work in a supportive team environment.
• Contribute to a culture of diversity and inclusion.
• Comprehensive benefits package from day one.

Requirements

• High School Diploma or equivalent; college degree preferred.
• 1+ years' experience in an office or customer service role.
• Ability to lift up to 30 lbs.
• Familiarity with Department of State websites.
• Proficiency in Microsoft Office and email etiquette.
• Experience with UPS Campus Ship and Unitech Scanner Gun preferred.

Benefits

• Medical, Dental, and Vision Plans.
• 401(k) and FSA/HSA options.
• Commuter Benefits.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.