Remote Customer Support Representative - Vietnamese

Overview

Join ModSquad as a Customer Support Representative for a leading music streaming service, providing exceptional support to users in Vietnamese.

In Short

• Fully remote position.
• Respond to customer inquiries via inbound messages in Vietnamese.
• 40 hours per week required during the 8-week orientation period.
• Orientation includes two phases with specific hours.
• Production hours are daily from 8 AM to 10 PM.
• Must be proficient in Vietnamese and English.
• Experience in providing customer support via web messaging.
• Ability to handle multiple customers simultaneously.
• Commitment to creating unique experiences for customers.
• Project commitments of 90 days as needed.

Requirements

• Strong desire to provide exceptional customer support.
• Professional proficiency in Vietnamese and English.
• Experience with inbound web messaging support.
• Ability to manage 3-5 customers at the same time.

Benefits

• Work from anywhere in Vietnam.
• Flexible scheduling after orientation.
• Opportunity to work with a leading music streaming service.