Process Redesign Support Lead - Remote

Overview

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

In Short

• Participate in process-mapping sessions with contact center leaders, schedulers, clinicians, and call agents.
• Support the development of future-state process documentation.
• Assist in validating requirements and ensuring alignment between redesigned processes and system capabilities.
• Contribute to pilot planning activities.
• Help deliver training and onboarding for supervisors and agents.
• Collaborate on the creation of implementation playbooks.
• Prepare summaries, presentations, and status updates for project leadership.

Requirements

• 2+ years of experience in process improvement, operations, or business analysis.
• Experience working in or with the Federal Government is preferred.
• Demonstrated ability to support cross-functional teams.
• Strong organizational and documentation skills.
• Ability to interpret basic operational metrics.
• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Familiarity with Lean, Kaizen, or Six Sigma concepts.
• Proficiency with Visio, Lucidchart, or similar process-modeling tools.
• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Benefits

• Full benefits included.
• Opportunity to work in a fast-growing company.
• Collaboration with experienced professionals in the field.
• Engagement in impactful projects for government agencies.
• Support for professional development and training.