Customer Service Print Specialist - Remote

Overview

As a Customer Service Print Specialist at Mixam, you’ll be the frontline contact for our customers, supporting them with their print orders, troubleshooting issues, and making sure every interaction is seamless.

In Short

• Handle day-to-day customer inquiries through email, chat and phone.
• Collaborate with colleagues in your pod to resolve customer issues quickly and effectively.
• Address and resolve standard customer issues independently.
• Escalate more complex problems to Senior Customer Service team members or the Team Leader when required.
• Follow up with customers to ensure satisfaction and provide extra support where needed.
• Take part in pod meetings to share updates, knowledge and improvements.
• Communicate effectively with team members across regions to ensure a consistent approach to service.
• Provide feedback on customer service processes and suggest improvements.

Requirements

• Proven customer service experience.
• Deep understanding of print production processes.
• Excellent communication skills.
• Ability to hit the ground running.
• Willingness to help shape customer support in a new market.

Benefits

• Opportunity to be the first member of the Japan-based Customer Service team.
• Work in a tech-forward print business.
• Join a collaborative and growth-oriented team.
• Be part of redefining and innovating print for the digital age.