Customer Service Print Specialist - Japanese Speaking - Remote

Overview

As a Customer Service Print Specialist at Mixam, you'll be the frontline contact for our customers, supporting them with their print orders, troubleshooting issues, and making sure every interaction is seamless.

In Short

• Handle day-to-day customer inquiries through email, chat and phone - in Japanese and English.
• Collaborate with colleagues to resolve customer issues quickly and effectively.
• Address and resolve standard customer issues independently.
• Escalate more complex problems to Senior Customer Service team members or the Team Leader when required.
• Follow up with customers to ensure satisfaction and provide extra support where needed.
• Take part in meetings to share updates, knowledge and improvements.
• Communicate effectively with team members across regions to ensure a consistent approach to service.
• Provide feedback on customer service processes and suggest improvements.

Requirements

• Deep understanding of print production processes.
• Proven customer service experience.
• Excellent communication skills.
• Ability to work in a remote team environment.
• Fluency in Japanese and English.

Benefits

• Opportunity to shape customer support for a new market.
• Collaboration with a talented remote team.
• Growth opportunities within a fast-growing company.