Japanese Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Japanese Speaking Customer Service Agent to join a dynamic team, with the added benefit of remote work from Greece and paid relocation support. In this role, you will provide exceptional service to Japanese-speaking customers, helping them navigate inquiries and issues related to our products and services.

In Short

• Assist Japanese-speaking customers via phone, email, and chat.
• Deliver personalized support to meet customer needs.
• Resolve customer complaints promptly.
• Document customer interactions in the CRM system.
• Collaborate with internal teams for complex issues.
• Stay informed about product updates and company policies.

Requirements

• Fluency in Japanese.
• Experience in customer service roles.
• Strong communication skills.
• Ability to work independently.
• Familiarity with CRM systems.

Benefits

• Remote work opportunity.
• Paid relocation support.
• Dynamic team environment.
• Professional development opportunities.