Mandarin-Speaking Customer Service Specialist - Remote

Overview

We are a customer-focused organization that values excellence, empathy, and multilingual support to serve our global client base. As we expand our reach, we are looking for a dedicated Mandarin-Speaking Customer Service Specialist to join our team and deliver high-quality support to Mandarin-speaking customers.

In Short

• Respond to customer inquiries in Mandarin and English across multiple communication channels (email, chat, phone)
• Assist customers with product/service information, order status, troubleshooting, and returns
• De-escalate customer concerns and resolve issues in a timely and professional manner
• Maintain accurate records of customer interactions using CRM tools
• Collaborate with internal departments to resolve complex cases
• Provide feedback to improve customer support processes and resources
• Stay informed on product updates and company policies

Requirements

• Fluency in Mandarin and English
• Experience in customer service or related field
• Strong communication skills
• Ability to work in a fast-paced environment
• Proficiency with CRM software
• Problem-solving skills
• Empathy and patience in dealing with customers

Benefits

• Competitive salary
• Opportunities for career growth
• Work in a diverse and inclusive environment
• Comprehensive training programs