Mandarin-Speaking Customer Service Agent - Remote

Overview

At FlowPlay, we're expanding our horizons in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. We're seeking a bilingual (Mandarin / English) Customer Service Agent for Real Money Gaming to join our dynamic team and help deliver world-class experiences to our valued customers.

In Short

• Deliver exceptional customer service by providing accurate product and service information.
• Assist with customer calls for all Mandarin speaking customers.
• Partner with cross-functional departments to resolve customer concerns.
• Meet or exceed agreed-upon KPIs and performance targets.
• Engage in continuous learning through hands-on training.
• Clearly explain casino gaming terms and promotions to customers.
• Provide comprehensive information regarding accounts and transactions.
• Evaluate accounts for potential AML/Fraud violations.
• Recognize problem gambling signs and assist customers accordingly.
• Maintain accurate customer records and process adjustments.

Requirements

• Previous experience in a high-volume call center preferred.
• Fluency in both Mandarin and English.
• Excellent verbal and written communication skills.
• Strong multitasking and prioritization abilities.
• Calm and patient demeanor when handling complaints.
• Commitment to high standards and professionalism.
• Ability to type and communicate on the phone for extended periods.

Benefits

• Fully-paid medical, dental, and vision plans.
• A 401k plan with company matching at 4%.
• Long-term disability and life insurance.
• FSA plan for Medical and Dependent Care.