Part-Time Customer Service Concierge - Remote

Overview

As a part-time Customer Service Concierge at FlowPlay, you will provide real-time support to players of our social casino platforms, ensuring a positive gaming experience.

In Short

• Part-time remote position, 25 hours/week.
• Work schedule: Thursday-Monday, 2 PM - 7 PM PST.
• Respond to player inquiries via chat, phone, and email.
• Use Zendesk for customer support management.
• Collaborate with team members to resolve player issues.
• Document player interactions accurately.
• Provide feedback on common player issues.
• Stay updated on game features and company policies.
• Participate in virtual team meetings and training.
• Maintain high levels of player satisfaction.

Requirements

• Proficiency in Zendesk or similar CRM.
• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to multitask in a chat environment.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong interest in gaming.
• Reliable internet connection for remote work.
• Ability to work flexible hours, including evenings.
• Experience in social casino or online gaming is a plus.

Benefits

• 401k with a 4% match for all employees.
• Opportunity for career advancement.
• Work in a supportive and innovative team environment.
• Be part of a well-regarded company with high employee satisfaction.
• Flexible part-time hours.