Application Support and Operations Analyst - Remote

Overview

The Application Support and Operations Analyst provides first line and mid-tier support for the Technology Services help desk, focusing on triage, issue remediation, and improving work processes.

In Short

• Provide first contact support for help desk tickets.
• Perform triage and issue resolution.
• Identify and recommend corrective actions for recurring issues.
• Assist with storefront product and site updates.
• Manage SQL-based reports and validate data accuracy.
• Maintain clear documentation and contribute to knowledge bases.
• Leverage AI tools for data transformations and support tasks.
• Work in a fully remote environment.
• Participate in continuous improvement initiatives.
• Engage with clients and internal teams effectively.

Requirements

• Proficiency in SQL with ability to write queries.
• Understanding of C#/ASP.NET fundamentals.
• 1-3 years of help desk or IT support experience.
• Familiarity with scripting languages like PowerShell.
• Knowledge of REST APIs and JSON.
• Strong communication and organizational skills.
• Desire for a career in technical support.
• Ability to manage multiple issues simultaneously.
• Self-starter with a curiosity to learn new systems.
• Education in a technical field or equivalent experience.

Benefits

• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Engagement with diverse projects.
• Equal opportunity workplace.