Applications Support Analyst - Remote

Overview

We are seeking an experienced Applications Support Analyst to provide technical and functional support for a suite of mission-critical and SaaS applications used across our financial services operations. The role requires strong analytical skills, hands-on troubleshooting expertise, and experience supporting portfolio accounting, trade execution, analytics, CRM, compliance, and financial reporting systems.

In Short

• Provide day-to-day production support for Tier 1 applications (APX, CRD, IHS Markit, BondEdge, Assette, Bloomberg) and Tier 2 applications (FactSet, Salesforce, Oracle G/L, Bloomberg Vault, StarCompliance).
• Support the firm’s O365 migration project, including Exchange Online, Outlook, Teams, OneDrive, and Azure AD integration.
• Assist with user onboarding, data migration, mailbox moves, and permissions management during the O365 transition.
• Monitor system health, scheduled jobs, and automated reporting tools (e.g., JAMS Scheduler).
• Troubleshoot, resolve, and escalate application and integration issues across portfolio accounting, trade execution, analytics, compliance, and CRM platforms.
• Partner with business teams (portfolio management, trading, compliance, accounting, client service) to understand requirements and deliver timely support.
• Coordinate with vendors (SS&C/Advent, Charles River, FactSet, Bloomberg, Salesforce, etc.) for issue resolution and system enhancements.
• Maintain user accounts, roles, entitlements, and ensure compliance with security and governance standards.
• Document processes, support playbooks, configurations, and user training guides.
• Participate in application upgrades, patches, migrations, and disaster recovery testing.
• Identify opportunities to improve processes, automation, and monitoring to enhance reliability and reduce manual effort.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Finance, or related field.
• 3–7 years of experience in application support or business systems analysis, preferably in asset management or financial services.
• Hands-on experience with O365 migrations, including Exchange Online, Teams, SharePoint, and Azure AD integration.
• Strong familiarity with Tier 1 systems (APX, CRD, IHS MarkIt, BondEdge, Assette, Bloomberg).
• Working knowledge of Tier 2 systems (FactSet, Salesforce, Oracle G/L, Bloomberg Vault, StarCompliance).
• Experience with SQL queries, reporting, and job schedulers (e.g., JAMS).
• Strong troubleshooting, incident management, and vendor coordination skills.
• Excellent communication skills with the ability to interact effectively with both technical teams and non-technical business users.

Benefits

• Confidentiality of information according to EEO guidelines.