Account Manager - Remote

Overview

The Account Manager at Mitratech is responsible for managing customer relationships, ensuring customer satisfaction, and driving revenue growth through effective account management.

In Short

• Manage customer relationships with a focus on retention and revenue growth.
• Build account plans for top customers to ensure mutual success.
• Develop a strong sales pipeline and meet revenue targets.
• Negotiate multi-year renewals and annual price increases.
• Conduct quarterly business reviews with top customers.
• Handle customer inquiries promptly and courteously.
• Collaborate with other departments to enhance customer experience.
• Stay informed about industry trends and competitive landscape.

Requirements

• Bachelor's Degree or equivalent experience.
• 2-4 years of sales and/or account management experience.
• Strong customer-driven personality with relationship-building skills.
• High energy and ability to manage multiple priorities.
• Effective communication skills in all formats.
• Ability to work independently and in teams.
• Interest in industry trends and continuous improvement.
• Proficiency in MS Office and Google Office applications.
• Willingness to travel up to 25%.

Benefits

• Opportunity to work in a growing company.
• Supportive work environment focused on collaboration.
• Engagement with a diverse range of clients.
• Professional development opportunities.
• Commitment to employee well-being and satisfaction.