Senior Telecom Engineer (with Ribbon Experience) - Remote

Overview

Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. This role involves delivering high-quality voice call capabilities for advanced call and contact center solutions.

In Short

• Serve as a technical expert in voice infrastructure.
• Design, deploy, and maintain global voice infrastructure.
• Collaborate with telecom and IT teams.
• Build and maintain SIP Trunk connectivity.
• Provide operational support and analyze incidents.
• Manage telecom service providers and oversee deployments.
• Mentor junior engineers.
• Understand product capabilities and contribute to improvements.

Requirements

• 5+ years of telecom engineer experience.
• Strong knowledge of VoIP/SIP voice applications.
• Experience with VoIP protocols and security.
• Hands-on experience with SBCs and Softswitches.
• Skilled in Wireshark and RTP stream analysis.
• Ability to design and maintain complex voice networks.
• Strong organizational skills.

Benefits

• Culture of Relentless Performance.
• Competitive pay and benefits package.
• Work from anywhere culture.
• Growth mindset with professional development opportunities.
• Collaborate on impactful projects for global clients.
• Welcoming multicultural environment.
• Social sustainability values.