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Data Analyst - Remote

Posted 4 days ago
Data Analysis
Full Time
Worldwide

Overview

The Data Analyst is responsible for analyzing IVR performance and caller behavior data to identify trends, uncover issues, and provide actionable insights that improve the overall caller experience.

In Short

  • Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
  • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
  • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
  • Design and build custom Tableau reports for business and technical stakeholders
  • Collaborate with Product Owners, Engineers, and business teams to define analytics requirements
  • Provide data-driven insights to support IVR design, optimization, and operational decisions
  • Support ongoing measurement of IVR effectiveness and customer journey outcomes
  • Present findings clearly to both technical and non-technical audiences

Requirements

  • Strong experience analyzing data from IVR or contact center environments
  • Familiarity with IVR platforms and call flow concepts
  • Understanding of UX or customer experience design principles
  • 3+ years of experience in data analysis
  • Strong proficiency in SQL
  • Strong experience with Excel for data analysis and reporting
  • Experience designing and developing reports in Tableau
  • Solid analytical and problem-solving skills
  • Strong communication skills

Benefits

  • Culture of relentless performance with a 99% project success rate
  • Competitive pay and benefits including health insurance and language courses
  • ForeverRemote work culture offering flexibility
  • Growth mindset with professional development opportunities
  • Collaborate on impactful projects for top global clients
  • Welcoming multicultural environment with open communication
  • Join sustainable business practices focused on various pillars
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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