Senior Voice User Interface (VUI) Designer - Remote

Overview

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels, ensuring that solutions are easy to use, effective, and aligned with business goals.

In Short

• Create user-centered IVR designs for speech and DTMF applications.
• Gather and analyze business and user requirements.
• Design end-to-end call flows for IVR experiences.
• Create design specifications and documentation.
• Collaborate with Product Owners to refine voice experiences.
• Create user stories for developers and speech scientists.
• Support speech scientists with grammar design.
• Conduct usability testing to improve IVR performance.
• Tune IVR applications for optimal recognition accuracy.
• Communicate design rationale to stakeholders.

Requirements

• 5+ years of professional experience as a user interface designer.
• Strong expertise in AI conversational voice design.
• Experience with IVR applications.
• Background in linguistics or related fields.
• Proven experience designing speech and DTMF IVR applications.
• Excellent communication and collaboration skills.

Benefits

• Culture of relentless performance and high project success rate.
• Competitive pay and benefits, including health insurance.
• Flexible remote work culture.
• Professional development opportunities.
• Collaborate on impactful projects for global clients.
• Welcoming multicultural environment.
• Commitment to social sustainability values.