Virtual Call Center Officer - Remote

Overview

The Virtual Call Center Officer is responsible for providing excellent customer service and support while working remotely.

In Short

• Handle customer calls and provide accurate answers to queries.
• De-escalate situations with dissatisfied customers.
• Inform clients about new products and services.
• Guide callers through troubleshooting and navigation.
• Review customer accounts and provide updates.
• Collaborate with other professionals to improve service.
• Help train new employees on customer management policies.
• Work from home position.
• Only candidates from the US will be shortlisted.

Requirements

• Strong communication skills.
• Experience in customer service or call center roles.
• Ability to handle difficult situations with patience.
• Familiarity with troubleshooting processes.
• Team collaboration skills.
• Willingness to train and mentor new staff.

Benefits

• Work from home flexibility.
• Opportunity to be part of a dynamic team.
• Engagement in innovative projects.