Customer Account Manager - Renewals - Remote

Overview

We are seeking a detail-oriented and process-driven Renewal Manager to oversee complex and high-value renewals across Microblink’s Identity business. This role will be responsible for managing both internal and client-side renewal workflows, resolving contract disputes, supporting upsell scenarios, and driving improvements in renewal execution. You’ll work closely with Customer Success, Legal, Finance, and partners to ensure seamless, compliant, and timely renewals.

In Short

• Serve as the point of contact for customer-side renewal activities.
• Navigate client-side changes in tender and procurement processes.
• Communicate compliance with new client security frameworks.
• Manage conflict resolution around pricing discrepancies.
• Track and escalate renewal issues on core segmented accounts.
• Support renewal execution for customers requiring manual processing.
• Analyze usage data to drive renewal negotiations.
• Identify upsell or risk opportunities.
• Maintain meticulous records of account status.
• Work through complex transitions from legacy contracts.

Requirements

• 5+ years of experience in renewal management or customer success operations.
• Proven track record of managing complex client relationships.
• Understanding of procurement processes and subscription renewal workflows.
• Strong attention to detail and organizational skills.
• Comfort collaborating cross-functionally with various teams.
• Experience with Salesforce or similar CRM tools.

Benefits

• Be part of a global B2B SaaS identity company.
• Enjoy flexible work arrangements.
• Take advantage of unlimited PTO.
• Access region-specific benefits.
• Participate in equity and bonus programs.