Customer Success Manager (5537) - Remote

Overview

As a Customer Success Manager, you’ll be responsible for leading and coordinating projects for our government clients from initiation through to successful completion. Your role will encompass strategic planning, resource management, stakeholder communication, risk mitigation, and overall project execution.

In Short

• Collaborate with government clients to understand project objectives, scope, and requirements.
• Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates.
• Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables.
• Engage with stakeholders to communicate project progress and manage expectations.
• Identify and mitigate project risks, implementing effective contingency plans.
• Monitor project budgets and expenses, ensuring adherence to financial guidelines.
• Foster a collaborative work environment, motivating team members.
• Conduct regular project status meetings and provide reports to management and clients.
• Ensure adherence to relevant regulations and compliance standards.
• Continuously evaluate project performance and implement improvements.

Requirements

• Ability to obtain a U.S. Government Secret security clearance.
• 5+ years of experience in project management.
• Proficiency in project management tools and techniques.
• Excellent leadership and communication skills.
• Exceptional organizational and time management skills.
• Strong analytical skills for data interpretation.
• Attention to detail and commitment to high-quality work.
• Flexibility to adapt to changing project requirements.

Benefits

• Generous benefits package.
• Professional growth opportunities.
• Valuable time to recharge.