Technical Support Engineer (EMEA) - Remote

Overview

As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. You will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers.

In Short

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs.
• Troubleshoot issues and escalate with customer context to the engineering team.
• Develop internal tools to automate customer workflows.
• Design and implement a comprehensive knowledge base for customer support.
• Communicate effectively with customers and team members.
• Provide feedback to influence product roadmap.
• Work collaboratively with engineers and customer success teams.
• Help improve product through customer interactions.
• Foster an inclusive and fun work environment.
• Ensure customer success with Metronome's integration.

Requirements

• 3+ years of experience in technical support or engineering.
• Experience writing scripts or internal tools using APIs.
• Functional knowledge of SQL.
• Familiarity with Typescript, Python, or Ruby.
• Strong communication skills.
• Customer empathy and problem-solving mindset.

Benefits

• Excellent medical, dental, vision, and life insurance coverage.
• Paid parental leave.
• Flexible spending account (FSA).
• Retirement planning options.
• Flexible time off.
• Mental health benefits through an employee assistance program.
• Culture that values personal growth.