Support Engineer - Remote

Overview

Meter is scaling fast, and we’re redefining the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported.

In Short

• Provide consistently high-quality technical service to customers.
• Deliver actionable product suggestions to our engineering team.
• Strengthen the team through clear documentation and peer training.
• Troubleshoot and resolve tickets spanning every layer of the network stack.
• Manage and support complex customer networks, almost entirely remotely.
• Identify and document product bugs with clear reproduction steps.
• Create well-structured feature requests based on customer needs.
• Build and maintain documentation that shortens resolution time.
• Act like an owner and share expertise with the team.
• Adapt to constant changes in priority with an active ticket queue.

Requirements

• A “Swiss Army knife” of networking, fluent in various technologies.
• Committed to improving the network experience for customers.
• Analytical and comfortable with ambiguity.
• Calm under pressure in a fast-paced environment.
• A clear communicator who collaborates well with others.

Benefits

• Competitive salary range of £78,500 - £132,500.
• Eligible for commissions and participation in equity plan.