Technical Project Manager - Technician Operations - Remote

Overview

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.

A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field.

In Short

• Keep projects on track by delivering >90% of installations on time.
• Reduce rework rates <5% and ensure compliance with installation artifacts.
• Partner with Operations Engineering to roll out automated technician tooling.
• Run live installation support shifts and answer technician questions.
• Troubleshoot networking and hardware issues in real time.
• Document progress across active installs and push updates to stakeholders.
• Spot recurring issues and design new playbooks or tools.
• Translate technician feedback into product improvements.
• Shape product improvements that change how installations are done.
• Build technical fluency to support field operations.

Requirements

• Experience in networking and troubleshooting.
• Strong communication skills to bridge technical and non-technical teams.
• Ability to document processes clearly and effectively.
• Problem-solving mindset with a focus on real-time solutions.
• Experience in project management or technical support.
• Curiosity to learn and improve systems.
• Ability to work in a fast-paced environment.
• Experience with automation tools is a plus.
• Builder’s mindset to create scalable tools.
• Strong analytical skills to improve installation quality.

Benefits

• Competitive salary range of £55,200 – £94,080.
• Eligibility to participate in Meter's equity plan.
• Opportunity to shape product improvements.
• Work in a dynamic and fast-paced environment.
• Collaborate with a dedicated team of professionals.
• Contribute to the evolution of internet infrastructure.
• Potential for career growth and development.
• Flexible working arrangements.
• Access to training and resources for professional development.
• Be part of a mission-driven company.