Solutions Engineer North America - Remote

Overview

MetalBear is looking for an exceptional generalist to join our team as a Solutions Engineer in North America. This is a rare opportunity to design, build, and lead a customer-facing function from the ground up in a high-growth, venture-backed startup. You’ll play a critical role in shaping our go-to-market strategy, driving technical success for customers, and ultimately helping define what world-class customer experience looks like at MetalBear.

In Short

• Own the entire customer journey — from pre-sales engagement and onboarding to post-sales success and retention.
• Lead technical conversations with prospects and customers, guiding them through demos, Proof-of-Concepts (POCs), and production deployments.
• Act as a trusted advisor, ensuring customers get maximum value from MetalBear's platform.
• Collaborate cross-functionally with Sales, Product, and Engineering to shape our offering based on real customer needs.
• Build from zero-to-one: Help define our customer engineering playbook and scale best practices across regions.

Requirements

• 3+ years of experience in high-performance environments (startups, scale-ups, or fast-moving tech companies).
• Strong technical foundation: Proficient with cloud platforms (AWS, GCP, or Azure), modern infrastructure (Kubernetes, microservices), and able to write/read code confidently.
• Customer-centric mindset: You’ve worked in technical customer-facing roles and know how to communicate clearly, build trust, and drive value.
• Self-starter mentality: Comfortable with ambiguity, resourceful, and thrive in environments with minimal oversight.
• Excellent communicator: You can adapt your message to both technical and business audiences.
• Execution-focused: Strong organizational skills, able to juggle priorities, and deliver high-quality work consistently.
• Bonus: Experience in pre-sales engineering, customer success, or solutions architecture — especially in quota-carrying or revenue-aligned roles.

Benefits

• A key role in a rapidly scaling startup with outsized ownership.
• Competitive compensation and meaningful equity.
• A front-row seat to company growth, with the chance to shape how we operate at scale.
• A team that values curiosity, drive, and humility.