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Client Support Specialist II - Remote

Posted 20 weeks ago
Customer Service
Full Time
USA

Overview

The Client Support Specialist II is responsible for resolving customer issues and addressing inquiries related to the TazWorks product line, acting as the first line of defense in customer support.

In Short

  • Respond to incoming communications from clients.
  • Document interactions in case management systems.
  • Update clients on ongoing resolutions.
  • Coordinate with internal departments to resolve issues.
  • Assist in developing support delivery strategies.
  • Provide information about products and services.
  • Ensure inquiries are followed up on and resolved.
  • May fill in for the supervisor during meetings.
  • Use discretion and decision-making authority as needed.
  • Mentor Client Support Specialist I.

Requirements

  • Prior education or career experience in customer support.
  • Ability to apply job skills and company policies.
  • Basic skill set and proficiency in the subject area.
  • Ability to perform routine tasks with little supervision.
  • Familiarity with background checks is a plus.

Benefits

  • Opportunity for career growth.
  • Mentorship opportunities.
  • Engagement with various internal departments.
  • Development of support delivery strategies.
MeridianLink logo

MeridianLink

MeridianLink is a dynamic company that values the contributions of its employees and fosters a supportive work culture. With a commitment to professional development, MeridianLink promotes from within and encourages open communication between staff and executives. The company prioritizes work-life balance, recognizing the importance of personal commitments outside of work. As an Equal Opportunity Employer, MeridianLink is dedicated to creating an inclusive environment free from discrimination. They offer a comprehensive benefits package, including insurance coverage, paid time off, and a 401(k) plan with company match, while also providing opportunities for remote work.

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