Customer Service Representative I - Remote

Overview

The Customer Service Representative I (CSR I) is a foundational, administrative role focused on the clerical execution of customer needs, responsible for handling high-volume, repeatable tasks that keep the client-MSP relationship functioning.

In Short

• Execute administrative service requests including password resets and document retrieval.
• Provide status updates on hardware orders and shipping timelines.
• Update client contact records and communication preferences in CRM and ITSM tools.
• Document and route inbound non-technical inquiries to the correct department.
• Generate and send standardized reports upon client request.

Requirements

• 0–12 months in a clerical, administrative, or office coordinator role.
• High attention to detail for data entry accuracy.
• Strong written communication skills for professional email correspondence.
• Familiarity with CRM or ERP systems is preferred.

Benefits

• Equal employment opportunity and anti-discrimination policies.