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French Speaking Customer Service Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative in our Online Streaming Service Department. In this dynamic role, you will provide outstanding support to our French-speaking customers, ensuring they have a seamless experience while using our streaming platform.

In Short

  • Provide high-quality customer service in French through various channels, including phone, email, and chat
  • Troubleshoot technical issues and guide customers through solutions to enhance their streaming experience
  • Assist clients with subscription management, content inquiries, and account settings
  • Document customer interactions accurately in our CRM system
  • Collaborate with internal teams to resolve complex inquiries and provide effective solutions
  • Gather and relay customer feedback to improve our streaming services
  • Stay up to date with current trends in online streaming and new content releases

Requirements

  • Proficiency in French
  • Strong communication skills
  • Experience in customer service
  • Ability to troubleshoot technical issues
  • Familiarity with CRM systems
  • Passion for online streaming services

Benefits

  • Competitive salary
  • Flexible working hours
  • Opportunity for growth within the company
  • Access to streaming service perks
  • Supportive team environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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