French Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a leading agency focused on connecting talented candidates with exciting job opportunities in Greece. We are currently looking for a French Speaking Customer Service representative to join the E-commerce Department of a prominent company. This role is perfect for individuals who have a passion for online retail and are committed to providing top-notch customer service. In this position, you will assist French-speaking customers with their inquiries regarding online orders, product information, and e-commerce services. Your communication skills and customer-oriented approach will help ensure that our clients have an outstanding shopping experience. If you are enthusiastic about e-commerce and thrive in a dynamic environment, we encourage you to apply!

In Short

• Provide excellent customer support via phone, email, and chat in French.
• Assist customers with inquiries about products, orders, and delivery information.
• Resolve customer complaints and issues promptly and professionally.
• Guide customers through the online shopping experience and provide assistance as needed.
• Document customer interactions and feedback in the CRM system accurately.
• Collaborate with the E-commerce team to enhance service quality and efficiency.
• Stay informed about product offerings, promotions, and company policies to provide accurate information.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Familiarity with e-commerce platforms is advantageous.

Benefits

• Opportunity to work in a dynamic e-commerce environment.
• Supportive team culture.
• Potential for career growth.