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Dutch Speaking Customer Support Representative - Remote

Posted 19 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Streaming TV & Movie Services Department! In this engaging role, you will provide essential support to our Dutch-speaking customers, helping them with their inquiries and ensuring they have a seamless experience with our streaming services.

In Short

  • Respond to customer inquiries in Dutch via phone, email, and chat
  • Assist customers with questions related to streaming services, account management, and content availability
  • Document client interactions and solutions accurately in our support system
  • Work collaboratively with technical teams to resolve customer issues
  • Provide detailed information on service features and troubleshooting steps
  • Gather customer feedback to improve our services
  • Participate in training sessions to remain informed about new features and updates

Requirements

  • Fluent in Dutch
  • Excellent communication skills
  • Passion for entertainment
  • Ability to work in a team
  • Experience in customer service is a plus

Benefits

  • Opportunity to work in a dynamic environment
  • Access to training and development
  • Supportive team culture
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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