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Danish Speaking Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is seeking a dedicated Danish Speaking Customer Service Representative to join our team in the Finance industry. In this key role, you will provide exceptional support to our Danish-speaking clients, addressing their inquiries and assisting them with various financial services.

In Short

  • Provide outstanding customer service in Danish via phone, email, and chat regarding financial services and products
  • Assist clients with account inquiries, transactions, and general product information
  • Resolve customer issues and complaints in a timely and professional manner
  • Document all customer interactions accurately in our CRM system
  • Collaborate with internal teams to ensure effective resolution of complex inquiries
  • Gather and analyze customer feedback to improve service delivery
  • Stay updated on financial regulations, products, and services to provide informed assistance

Requirements

  • Fluency in Danish
  • Excellent communication skills
  • Experience in customer service
  • Knowledge of financial products and services
  • Ability to work in a team environment
  • Strong problem-solving skills
  • Proficient in using CRM systems

Benefits

  • Competitive salary
  • Opportunities for professional growth
  • Supportive team environment
  • Comprehensive training
  • Health and wellness benefits
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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