Danish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to offer a fantastic opportunity for Danish Speaking Customer Service Representatives to join our dedicated team in the beautiful country of Spain! In this integral role, you will provide exceptional support to our Danish-speaking clients, ensuring their inquiries and concerns are addressed with professionalism and efficiency. Enjoy the vibrant Spanish culture, stunning landscapes, and a lively atmosphere while building your career in a collaborative environment. If you are passionate about customer service and ready for an exciting new chapter, we would love to hear from you!

In Short

• Deliver high-quality customer service in Danish through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products and services, providing clear and helpful information.
• Effectively resolve customer complaints and issues, ensuring a positive overall experience.
• Document customer interactions accurately and provide insights for continuous improvement of services.
• Work closely with team members to enhance service quality and address common challenges.
• Stay informed about company offerings and industry trends to provide knowledgeable assistance.
• Engage in regular training sessions to continuously improve your service skills.

Requirements

• Fluency in Danish is required.
• Strong communication skills in both Danish and English.
• Experience in customer service is preferred.
• Ability to handle complaints and resolve issues effectively.
• Team player with a collaborative mindset.
• Willingness to learn and adapt to new information.

Benefits

• Opportunity to work in a beautiful location in Spain.
• Collaborative and supportive team environment.
• Training and development opportunities.
• Exposure to diverse customer interactions.