Dutch Customer Care Agent - Remote

Overview

Join the Mercier Consultancy Europe team as a Dutch Customer Care Agent for Eneco, working remotely in Greece! In this exciting role, you will be responsible for providing exceptional customer support to Eneco’s Dutch-speaking clients. You will assist customers with their inquiries regarding energy services, ensuring they receive accurate information and resolutions in a timely manner. If you are looking for a rewarding career in customer service within an innovative environment, this position is for you!

In Short

• Engage with Dutch-speaking customers via phone, email, and chat to address inquiries related to Eneco's products and services.
• Troubleshoot issues and provide effective solutions regarding energy accounts, billing, and service interruptions.
• Maintain a high level of customer satisfaction by delivering prompt and efficient service.
• Document all customer interactions in our CRM system for accurate record-keeping and follow-up.
• Work collaboratively with team members and other departments to resolve complex customer issues.
• Stay updated on Eneco’s offerings and policies to provide the most accurate information to customers.
• Participate in training and development sessions to continually improve customer service skills.

Requirements

• Fluent in Dutch (both written and spoken).
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems is a plus.
• Willingness to learn about Eneco’s products and services.

Benefits

• Work remotely from Greece.
• Opportunity to develop customer service skills.
• Collaborative and supportive team environment.
• Access to training and development programs.