German Speaking Customer Service Agent for Beauty & Skincare Products - Remote

Overview

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Beauty & Skincare Products Department. In this exciting role, you will provide exceptional support to our German-speaking customers, helping them with inquiries related to our range of beauty and skincare products.

In Short

• Deliver high-quality customer service in German for inquiries related to beauty and skincare products.
• Assist customers with product selection, usage advice, and order management.
• Provide detailed information about product ingredients and benefits.
• Resolve customer complaints and issues with professionalism and care.
• Document customer interactions and feedback to support service improvements.
• Stay knowledgeable about industry trends and new product launches to enhance customer experience.
• Collaborate with other departments to ensure efficient order fulfillment and customer satisfaction.

Requirements

• Fluent in German, both written and spoken.
• Excellent communication and interpersonal skills.
• Passion for beauty and skincare products.
• Ability to handle customer inquiries and complaints effectively.
• Strong problem-solving skills.
• Experience in customer service is a plus.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and supportive environment.
• Access to beauty and skincare products.
• Professional development opportunities.